Our Promise

GW Micro, Inc. gives independence to the visually impaired through its computer-based speech products. We offer a variety of software and hardware solutions for our visually impaired clients such as Window-Eyes, Vocal-Eyes, Desktop and Laptop Computer Systems. At GW Micro, Inc. we are proud to be a leader in computer services and solutions for the visually impaired. Unlimited satisfaction and support. Guaranteed.

Questions?

Anytime you have a question regarding training, maintenance or anything at all, please don't hesitate to call us. Unlimited product and customer support is our number one priority and we take pride in our customer satisfaction policy. It's because we are a small, specialized company that we can offer you the personal attention that other, larger companies simply cannot.

Warranty

All of our products come with a 30 day limited warranty, except where otherwise noted.

Repair Parts & Services

We stock a number of miscellaneous accessory parts for current and past products. Please call to check on price and availability. If repairs are needed for any product we sell, please call for an RMA (Return Material Authorization) number prior to returning it.

Upgrades

Software upgrades are available for your old versions of our software for a nominal charge plus shipping. Please call to determine if an upgrade has occurred prior to ordering. NOTE: Upgrades may not be returned.

Site Licenses

Site licenses may be purchased by schools, businesses and other organizations from GW Micro, Inc. rather than purchasing individual copies. The purchase of a site license and completion of our site license agreement enables the customer to make up to the number of copies purchased for use within their organization without violating federal copyright laws. This agreement applies to organizations having multiple PC systems within the same facility such as an office or college computer lab, but does not apply to an organization wishing to provide copies to employees for use at home or in outlying locations. Please call for details.

Important Online Ordering Information

  1. It is our policy to ship orders as quickly as possible whether placed online or by other means. Depending on the circumstances, online orders placed after 12:00 noon may not be processed until the following day. Online orders placed after 12:00 noon on Fridays may not get processed until the following Monday.
  2. If you order something online that we do not have in stock, and can not ship it immediately, we will contact you as soon as possible.
  3. Saturdays and Sundays are not business days. Items ordered Next Day Air on a Friday means Monday delivery. 2nd day air on Thursday means Monday delivery.
  4. All times are EST.

Returns

A 10% re-stocking fee ($100 maximum) will be applied to all software and hardware returns within 30 days of the date of purchase. After 30 days, neither software nor hardware may be returned. The purchase of GWConnect and GWSocialEyes key files/authorizations, and software upgrades are final and may not be returned at any time. GW Micro is not responsible for returns purchased from authorized GW Micro dealers or other third parties.

Shipping Options

Please remember to review shipping information, as additional charges may apply to the items being purchased.