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Thanking Our Customers
by Raul Gallegos on Wednesday, May 2 2007
It's always a good feeling when someone says something to make you feel appreciated. Earlier today, a customer called with a BrailleSense problem. To protect the privacy of the customer, I will not say the customer's name or what the exact problem was. Let's just say that the problem this person had involved a little more than the usual answering of a question or two.
We must have been on the phone for about thirty minutes and at the end of the phone call, the problem was fixed. Later on as I was reading email, I saw a post on one of our mailing lists from this customer who was very happy that the problem was fixed. The email was basically thanking me and Jeremy for the help and patience while troubleshooting and fixing the issue with the BrailleSense. It's because of customers like this that I'm writing this post. This is not to say that customers who don't thank me publicly don't have their place. If I did not like helping people out, I would not be here. It does not matter if someone calls and has a quick question for which I have an immediate answer, or if their question involves a little more time.
I just had a few minutes to share some thoughts and to return the thanks to all the customers for helping GW Micro be the kind of company it is. It's because of you that we are here.
