It's always a good feeling when someone says something to
make you feel appreciated. Earlier today, a customer called with a BrailleSense
problem. To protect the privacy of the customer, I will not say the customer's
name or what the exact problem was. Let's just say that the problem this person
had involved a little more than the usual answering of a question or two.

We must have been on the phone for about thirty minutes and
at the end of the phone call, the problem was fixed. Later on as I was reading
email, I saw a post on one of our mailing lists from this customer who was very
happy that the problem was fixed. The email was basically thanking me and
Jeremy for the help and patience while troubleshooting and fixing the issue
with the BrailleSense. It's because of customers like this that I'm writing this
post. This is not to say that customers who don't thank me publicly don't have
their place. If I did not like helping people out, I would not be here. It does
not matter if someone calls and has a quick question for which I have an
immediate answer, or if their question involves a little more time.

I just had a few minutes to share some thoughts and to return
the thanks to all the customers for helping GW Micro be the kind of company it
is. It's because of you that we are here.