Most of the time Window-Eyes will locate and track the cursor correctly. If you discover an application that has a cursor that is elusive to Window-Eyes, there are a few things that you can try. First, look through the options in your application and make sure that the cursor is set to blink. Some applications will not have this option available in which case most of them will use a blinking cursor. If an application uses a cursor that does not blink, Window-Eyes will not be able to detect it. Next, look for options that allow the cursor to be different shapes. Generally, you want to set the cursor to be a line rather than a block, but try both settings if one doesn't work.

Finally, you are ready to use the Window-Eyes Autodetect Cursor feature. To engage this feature while the cursor is displayed press the autodetect cursor hot key which is CTRL-INS-C by default. Window-Eyes will say "determining cursor please wait." If the application is using a system cursor, Window-Eyes will immediately respond with "uses system cursor." If this happens, Window-Eyes is unable to properly track the system cursor in this application and you should contact GW Micro technical support. If the application isn't using a system cursor Window-Eyes will wait for five seconds and then it will either say "cursor found" if it finds a cursor or "no cursor detected" if it doesn't detect a cursor.

If a cursor is found, then you are in business. Window-Eyes will automatically save this cursor information and will use it in the future when you use this application. If the cursor is not found, then you should try changing options in the application relating to the cursor and try detecting it again. If you go through all of these options and Window-Eyes is never able to detect the cursor or if it says that it detects the cursor, but it is still unable to track it, you will need to contact technical support to assist you with this problem.