GWKB2066 : Windows 10 Installation and Upgrade Scenarios

Product: Window-Eyes
Author: Marc Solomon
Date Added: 07/31/2015
Last Modified: 08/14/2015

This article will help explain the different Windows 10 installation and upgrade scenarios as well as the steps you need to take to ensure a successful experience when using Window-Eyes. It also contains download links for the two part tutorial on upgrading a PC with Window-Eyes to Windows 10.

1. I purchased a new computer and it already has Windows 10 pre-installed

Once you receive the computer, you can install Window-Eyes. Windows 10 will block the installation of any version of Window-Eyes less than 9.2. So, you must have a full installer of Window-Eyes 9.2 or later. If you are a retail customer, you can purchase a Window-Eyes 9.2 installation CD or request a link to download your full Window-Eyes 9.2 installer. If you are using Window-Eyes through the offer for users of Microsoft Office, you can download the full 9.2 installer from www.WindowEyesForOffice.com.

2. I am upgrading from Windows 7 to Windows 10

If you reserved your Windows 10 upgrade online using the icon in your system tray, you will receive a notification once the Windows 10 upgrade installer has been downloaded to your computer and is ready to be run. You must have Window-Eyes 9.2 installed on your Windows 7 system before the Windows 10 upgrade will allow you to continue. Once you have installed Window-Eyes 9.2, you can proceed with the Windows 10 upgrade. Follow the prompts to customize and start the Windows 10 upgrade. After you initiate the upgrade, your computer will restart, possibly several times. After the restarts, there will be a period of time when there is no speech and the screen will display status updates about the upgrade process. During this time, your computer will not be accessible with a screen reader. The exact amount of time you must wait will depend on your computer’s hardware and software configuration. Estimated wait times are anywhere between 20 to 60 minutes. Eventually, you will reach a point where you can launch Microsoft Narrator (Windows-Enter) and use it to access the remaining screens in the setup process. You can either ask for sighted assistance to notify you when you reach the point where you can launch Narrator or instead you can give your computer plenty of time to restart and resume the upgrade process before attempting to launch Narrator. After completing the upgrade to Windows 10, Window-Eyes should already be installed and respect the startup options you had configured in Windows 7.

However, under Windows 7 only there is a problem with the Window-Eyes accessibility driver. The issue is Windows 7 requires a mirror driver which Window-Eyes has. But after the upgrade, Windows 10 does not support mirror drivers so it blocks them leaving Window-Eyes without the driver causing there to be no off screen model. In most cases you don't even need an off screen model but it is still important to resolve this. So, the recommended solution is to simply run your Window-Eyes 9.2 upgrade on top of the existing installation under Windows 10. Doing so will install the necessary accessibility driver causing you to have a full 9.2 working copy of Window-Eyes under Windows 10.

3. I am upgrading from Windows 8.x to Windows 10

If you reserved your Windows 10 upgrade online using the icon in your system tray, you will receive a notification once the Windows 10 upgrade installer has been downloaded to your computer and is ready to be run. You must have Window-Eyes 9.2 installed on your Windows 8.x system before the Windows 10 upgrade will allow you to continue. Once you have installed Window-Eyes 9.2, you can proceed with the Windows 10 upgrade. Follow the prompts to customize and start the Windows 10 upgrade. After you initiate the upgrade, your computer will restart, possibly several times. After the restarts, there will be a period of time when there is no speech and the screen will display status updates about the upgrade process. During this time, your computer will not be accessible with a screen reader. The exact amount of time you must wait will depend on your computer’s hardware and software configuration. Estimated wait times are anywhere between 20 to 60 minutes. Eventually, you will reach a point where you can launch Microsoft Narrator (Windows-Enter) and use it to access the remaining screens in the setup process. You can either ask for sighted assistance to notify you when you reach the point where you can launch Narrator or instead you can give your computer plenty of time to restart and resume the upgrade process before attempting to launch Narrator. After completing the upgrade to Windows 10, Window-Eyes should already be installed and respect the startup options you had configured in Windows 8.x. There is nothing extra you need to do. Windows 8 and Windows 10 both use an accessibility driver, not a mirror driver, so Window-Eyes should be fully operational and run without any limitations after the upgrade.

4. I plan to manually install Windows 10 on my computer using an ISO or bootable media

For those who will be doing a clean install of Windows 10 instead of upgrading from Windows 7 or 8.x, the process of installing Windows 10 is very much the same as in previous versions of Windows. You will not be able to install Window-Eyes until Windows 10 itself is fully installed. You will either need sighted assistance to initiate the setup process or create a talking Windows installer. At a specific point during the setup process (after your computer finishes restarting), you will be able to launch Microsoft Narrator and use it to complete the setup process. You can start Narrator using the keyboard shortcut Windows-Enter. Once you complete the setup process and reach the Windows Desktop, you can move forward with installing Window-Eyes 9.2 or later.

Tutorials

Upgrading a PC with Window-Eyes to Windows 10 - Part 1
Download Upgrading a PC with Window-Eyes to Windows 10 - Part 1 (MP4 with CC)
Download Upgrading a PC with Window-Eyes to Windows 10 - Part 1 (MP3)
Download Upgrading a PC with Window-Eyes to Windows 10 - Part 1 (PDF)
Download Upgrading a PC with Window-Eyes to Windows 10 - Part 1 (TXT)
Upgrading a PC with Window-Eyes to Windows 10 - Part 2
Download Upgrading a PC with Window-Eyes to Windows 10 - Part 2 (MP4 with CC)
Download Upgrading a PC with Window-Eyes to Windows 10 - Part 2 (MP3)
Download Upgrading a PC with Window-Eyes to Windows 10 - Part 2 (PDF)
Download Upgrading a PC with Window-Eyes to Windows 10 - Part 2 (TXT)