GWKB2059 : Skype Crashes on Launch When Screen Reader is Running

Product: Window-Eyes
Author: Steve Clower
Date Added: 09/18/2014
Last Modified: 09/18/2014

Problem:

Skype crashes as soon as it starts when a screen reader is active.

Cause:

Windows update (KB2977629) can cause instability within programs that embed the Internet Explorer window, such as Skype.

Solution:

In Windows Vista, 7, 8, and 8.1, perform the following steps to uninstall the update:
  1. Press the Windows key to open the Start menu or Start Screen.
  2. Type "Programs and Features."
    • In Windows 8 and 8.1, press the Down-Arrow until "Programs and Features" is selected. This is not necessary under Windows Vista or Windows 7.
    • Press Enter to activate the item.
  3. When the Programs and Features control panel applet opens, Tab to the "View Installed Updates" link, and activate it with the Enter key.
  4. Press F3 to move your keyboard focus to the control panel's search box.
  5. Type "KB2977629" and press Enter.
  6. Press Shift-Tab until you reach the list of results, of which there will be only one item.
  7. Press the Applications key or Shift-F10 to open a context menu for the selected item.
  8. Press the Down-Arrow key until "Uninstall" is selected, followed by Enter.
  9. Windows will ask if you want to uninstall the update. Press Enter or activate the "Yes" button if you wish to continue.
  10. Windows will then uninstall the update. This may take several minutes.
  11. Once the update has been removed, restart your computer.
At this point, Skype and other applications which embed Internet Explorer should function normally again.

You may also wish to instruct Windows to exclude the update from being automatically installed in the future. To do this:

  1. Press the Windows key to open the Start menu or Start Screen.
  2. Type "Windows Update."
    • In Windows 8 and 8.1, press the Down-Arrow until "Windows Update" is selected. This is not necessary under Windows Vista or Windows 7.
    • Press Enter to activate the item.
  3. When Windows Update opens, Tab until you reach the link saying that one or more important updates are available, and press Enter to activate it.
  4. In the list of updates, use your Arrow keys until you locate KB2977629.
  5. Press the Applications key or Shift-F10 to open a context menu for the selected item.
  6. Down-Arrow to "Hide Update" and press Enter.
  7. Press Alt-F4 to close Windows Update.
This article will be updated as more information becomes available.