GWKB2045 : Accessing HTML Email in Outlook

Product: Window-Eyes
Author: Jeremy Curry
Date Added: 11/26/2013
Last Modified: 06/13/2014

You may receive emails that contain links and other content that is best read when using a web browser.  This is because emails may be formatted using Hyper Text Markup Language (HTML), the same markup language used to create web pages.  The Window-Eyes Outlook Enhance app provides you with the ability to read these emails, called HTML emails, more efficiently from within Outlook.  

To read HTML emails with Window-Eyes, first make sure that the Outlook Enhance app is installed and properly configured.  The app is installed by default when you install Window-Eyes.  If you have uninstalled the app, you can reinstall it.  For details on how to install the Outlook Enhance app, refer to  

You should also ensure that you have configured Outlook to work best with Window-Eyes by following the steps at  After you have installed the Outlook Enhance app and configured Outlook to work best with Window-Eyes, you will have the ability to read HTML messages in a virtual buffer, much like reading a webpage.  To enable Message Virtualization, perform the following steps:

1.    Open Outlook
2.    Open the Window-Eyes Control Panel by pressing Control-Backslash
3.    Press Alt-A to open the Apps menu
4.    Down Arrow to the Outlook Enhance pull down menu
5.    Press Enter
6.    Down arrow to Enable Message Virtualization and press Enter

You can also press Alt-Shift-V from within Outlook to toggle the Message Virtualization


You may be prompted to install various components to make the Outlook Enhance app function properly.  If you receive this message, make sure to install the components listed at  You will find these items listed under the Required Addin Components heading.

Once you are certain you have installed all of the required components, restart Outlook.  When you open a message, you will be able to access HTML emails in a virtual buffer just as if you were reading a web page.  This will make accessing links, headings and other content much easier.

If virtualization does not work after installing Outlook Enhance and installing the required components, make sure the Outlook Enhance Add-in is active in the Outlook add-ins.  You can find steps on how to do this at  If the problem persists, please contact GW Micro Technical Support.