GWKB2043 : Outlook Enhance Installation/Configuration/Troubleshooting

Product: Window-Eyes
Author: Jeremy Curry
Date Added: 11/25/2013
Last Modified: 04/11/2014

If you are using Outlook 2003 or above, you will want to ensure that you have the Outlook Enhance app installed to receive the most functionality with Window-Eyes.  Make sure that Outlook is closed before performing the steps in this article.

­Ensure Outlook Enhance is Installed­

You should ensure that Outlook Enhance is installed.  You can verify this by performing the following steps:

1.    Open Window-Eyes by pressing Control-Backslash
2.    Press Alt-A to open the Apps menu
3.    Press Enter on App Management
4.    Down Arrow to Add or Remove Apps
5.    Press Enter
6.    Down Arrow through the list to locate Outlook Enhance. If you find Outlook Enhance in the list, press Escape twice. If you do not find Outlook Enhance, continue the steps in this section.
7.    Press Windows Key-G to open AppGet
8.    After the dialog appears, press Control-F to open the Find dialog
9.    Type "Outlook Enhance"
10.    Press Enter
11.    The Outlook Enhance app should appear. Press Enter to activate the Install button.
12.    When the Package Preview appears, press Enter to activate the Install button.
13.    You should hear "package installed."  Press Escape to exit App Get.

Important Note: When you open Outlook after installing the app, you will be prompted to install the add-in.  Make sure to Tab to the Install button and press Enter.

Ensure Outlook Enhance is the Latest

If you find Outlook Enhance in this list, you should make sure it is the latest version.  To make sure it is the latest version, perform the following steps:

1.    If you have not already done so, follow steps 1 through 5 above
2.    Press Tab until you hear the "Check for Updates" button
3.    Press Enter
4.    If all apps are up-to-date, a dialog will appear that all apps are up-to-date.  You may press Esc three times to exit out of Window-Eyes and Outlook Enhance is up-to-date.  If apps are not up-to-date, a dialog will appear that lists the apps that are not at the latest version
5.    Press the Up or Down Arrow until you find "Outlook Enhance"
6.    Tab to the Update button
7.    Press Enter
8.    The dialog will update to indicate that the app has updated. Press Enter to activate the Close button.
9.    Press Escape to close the Add or Remove Apps dialog
10.    Press Escape to exit the Window-Eyes Control Panel

Verify the Outlook Enhance Add-In is Installed

1.    After following the steps above, open Outlook
2.    Press Alt-F to open the File button
3.    Press T to open Options
4.    Down Arrow to Add-Ins
5.    Press Alt-G to activate the go button
6.    Down Arrow through the list to locate "OutlookEnhanceAddin"
7.    If you do not find the add-in in the list, you should reinstall the app by following the steps listed earlier in this article.  
8.    If you do not find the add-in after reinstalling the Outlook Enhance app, please contact GW Micro Technical Support

Verify the Outlook Enhance Add-In is Active

1.    Open Outlook
2.    Press Alt-F to open the File button
3.    Press T to open Options
4.    Down Arrow to Add-Ins
5.    Press Alt-G to activate the go button
6.    Down Arrow through the list to locate "OutlookEnhanceAddin"
7.    Down Arrow to select OutlookEnhanceAddin
8.    If OutlookEnhanceAddin is unchecked, press Space to check the checkbox  
9.    Press Enter to close the dialog
10.    If the OutlookEnhanceAddin is still inactive, please contact GW Micro Technical Support