GWKB1083 : Windows Vista Causes Window-Eyes To Crash When Navigating The Contacts FolderProduct: Window-Eyes
Author: Raul Gallegos
Date Added: 09/19/2007
Last Modified: 09/19/2007
Applies to: Window-Eyes version 6.1 only. Windows Vista, (Any 32-bit version.)
Symptom: Window-Eyes crashes and you lose speech when you open the Contacts folder and press arrow keys to navigate it.
Cause: There is a problem with the way Microsoft sends Window-Eyes the necessary information through MSAA while using the Contacts template in this folder. This crash also happens if narrator is used.
Solution: To avoid this crash, you must set the folder template to the "All" setting instead of the "Contacts" setting. Also, this issue has been fixed post Window-Eyes 6.1.
Steps: The following steps will give instructions necessary to change the template in the Contacts folder.
- Open the Contacts folder. This can be done either by typing "contacts" at the Start menu search edit box, and pressing enter, or by pressing Control-Shift-C from Windows Mail.
- It is important that if doing this while Window-Eyes is running, that you do not press any of the arrow keys or this will trigger the crash.
- Press Alt-V, followed by F to open the folder options dialog. The combo box will be focused on the "Contacts" choice.
- Press Up-Arrow once to select the "All Items" option.
- Press Enter.