GW Micro - Support - Knowledge Base - GWKB1069

GWKB1069 : Window-Eyes Silent After Installing Under Windows Vista

Symptom: After installing Window-Eyes 6.1 under Windows Vista with the DECtalk Access 32 (Window-Eyes) set as the active synthesizer, Window-Eyes launches, but is silent.

Cause: During the Install with Speech method of installation, a registry entry mistakenly points to the installation drive as the correct location of the DECtalk dictionary file (which is needed for speech). After the installation reboot, if the CD is still in the drive, the location in the registry key is still valid, and Window-Eyes will speak. If the CD is removed from the installation drive, however, that registry path no longer points to a valid location of the dictionary file, causing silence when Window-Eyes launches.

Solution: There are several solutions to this problem, the first being the most recommended. You only need to choose one of these options to solve the problem. Regardless of which solution you choose, you only need to do the option once.

Note that if Window-Eyes is silent, you may want to use Windows Narrator for temporary speech, by pressing WINDOWS-U, ALT-N, or switch to the default SAPI synthesizer by pressing CTRL-BACKSLASH, ALT-F, Y, S, ENTER.

• Option 1: Download and run the Window-Eyes 6.1 Patch located in KB1081
• Option 2: Launch Window-Eyes as administrator by selecting the Window-Eyes shortcut, pressing SHIFT-F10, selecting the Run as Administrator option, press ENTER, and accepting the UAC dialog with ALT-C. Once Window-Eyes is able to run as administrator, the correct registry key will be created.
• Option 3: Delete the offending registry key (HKEY_LOCAL_MACHINE\Software\GW Micro, Inc.\DECtalk-oem), then re-launch Window-Eyes.
  

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