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From:

 Stephen Clark <SClark04@twcny.rr.com>

Subject:

 Re: Updating

Date:

 Sun, Dec 9, 2012 2:27:53 pm
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Yeah, but the problem with going to <www.gwmicro.com/upgrade>; directly
is that eventually you end up right back at the page where it asks for
your serial number and zip code again. In my case, and others, that's
where you get the message saying it can't determine the cost to upgrade
and won't let you continue.


On 12/9/2012 1:13 PM, michael massey wrote:
>
> Hi, all. I ran into the exact same problem. Here's how I solved it.
>
> I was going to speak with tech support, but I explained my problem to
> Sue since she works in the orders department. Whatever she entered in
> the computer concerning my upgrade then allowed me to download and
> install the upgrade. I did try to use the check for upgrades feature,
> however, I still received an error after several progress
> announcements. So, in other words, the only way I could upgrade was
> to go directly to the following link: www.gwmicro.com/upgrade
> <http://www.gwmicro.com/upgrade>;.
>
> In this case, common sense tells me that more than two people have had
> the exact same problem despite the fact that their copies of
> Window-eyes are license and that the systems on Gw Micro's end don't
> recognize the serial numbers or zip codes.
>
> Mike M.
>
>
>
> __________ Information from ESET NOD32 Antivirus, version of virus
> signature database 7781 (20121209) __________
>
> The message was checked by ESET NOD32 Antivirus.
>
> http://www.eset.com


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Yeah, but the problem with going to &lt;<a class="moz-txt-link-abbreviated" href="www.gwmicro.com/upgrade</a>&gt" rel=nofollow>http://www.gwmicro.com/upgrade">www.gwmicro.com/upgrade</a>&gt>;
directly is that eventually you end up right back at the page where
it asks for your serial number and zip code again. In my case, and
others, that's where you get the message saying it can't determine
the cost to upgrade and won't let you continue.<br>
<br>
<br>
<div class="moz-cite-prefix">On 12/9/2012 1:13 PM, michael massey
wrote:<br>
</div>
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<p class="MsoNormal">Hi, all.&nbsp; I ran into the exact same
problem.&nbsp; Here&#8217;s how I solved it.&nbsp; <o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">I was going to speak with tech support, but
I explained my problem to Sue since she works in the orders
department.&nbsp; Whatever she entered in the computer concerning
my upgrade then allowed me to download and install the
upgrade.&nbsp; I did try to use the check for upgrades feature,
however, I still received an error after several progress
announcements.&nbsp; So, in other words, the only way I could
upgrade was to go directly to the following link:&nbsp; <a
moz-do-not-send="true" href="www.gwmicro.com/upgrade</a>.&nbsp" rel=nofollow>http://www.gwmicro.com/upgrade">www.gwmicro.com/upgrade</a>.&nbsp>;
<o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">In this case, common sense tells me that
more than two people have had the exact same problem despite
the fact that their copies of Window-eyes are license and that
the systems on Gw Micro&#8217;s end don&#8217;t recognize the serial
numbers or zip codes.&nbsp; <o:p></o:p></p>
<p class="MsoNormal"><o:p>&nbsp;</o:p></p>
<p class="MsoNormal">Mike M. <o:p></o:p></p>
</div>
<br>
<br>
__________ Information from ESET NOD32 Antivirus, version of virus
signature database 7781 (20121209) __________<br>
<br>
The message was checked by ESET NOD32 Antivirus.<br>
<br>
<a moz-do-not-send="true" href="http://www.eset.com">http://www.eset.com</a><br>;
</blockquote>
<br>
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