From:

 Sandra Fouts

Subject:

 RE: using the manual

Date:

 Wed, Mar 28, 2007 11:27:03 am

No. I'm not saying that. I could be wrong, but I would bet
that most people "have"!, tried to read it in some way. Some of you
guys are assuming that most people have "not"tried to read it! I'm just
saying that there's no perfect answer.


Sandra Fouts
Phone Counselor
Arkansas Attorney General's Office
323 Center Street, Ste 200
Little Rock, AR
501-371-2303
Fax 501-682-8118

-----Original Message-----
From: Steve Jacobson [mailto:steve.jacobson@visi.com]
Sent: Wednesday, March 28, 2007 10:22 AM
To: gw-info@gwmicro.com
Subject: RE: using the manual

Sandra,

I don't know if there is really an impass or the recognition of a
problem that is hard to solve. If you are saying that we need to accept
that most people won't read the manual, what do you feel is a reasonable
solution?

On Wed, 28 Mar 2007 10:13:23 -0500, Sandra Fouts wrote:

Okay guys. We are all going to be at an impass on this. I would like

to think that most of us have tried to look at the manual in some way.
I think to a lot of us we get confused. I know I do. Things like

mouse pointers. I don't know how things should be set. Should you
check something or uncheck it. I use that for example. I know there's

no

perfect answer or a perfect way to do it all.
In any case. Have a great day.

Sandra Fouts
Phone Counselor

Arkansas Attorney General's Office
323 Center Street, Ste 200

Little Rock, AR
501-371-2303

Fax 501-682-8118

-----Original Message-----
From: Josh de Lioncourt [mailto:eternia@draconisentertainment.com]

Sent: Wednesday, March 28, 2007 9:49 AM
To: gw-info@gwmicro.com

Subject: Re: using the manual

Sandra,

Oh, I agree that many sighted people don't read manuals either. That
shouldn't be justification, though. Just because someone doesn't do

something, doesn't mean they shouldn't be doing it. You could also
argue, how many sighted consumer products have a forum like GW-Info,

where you have direct communication between tech support and even high
ranking personnel and developers at the manufacturer? Few if any.

To me, saying that you shouldn't have to read the manual because so
many sighted people don't, is like saying that you shouldn't use the

crosswalk because so many sighted people jaywalk.

And I am by no means advocating against helping people. On the
contrary, I enjoy helping people as much as I can, particularly when it

comes to transitioning to products I consider superior to the accepted
standards. I just think that the manual should be the first course of

action. Then, by all means, you should ask questions if you're still
lost. I only take issue with those people, and there are a tremendous

number of them, who don't even try to use the manual. Whether they are

sighted or not is irrelevant.

I should also clarify that I certainly don't expect everyone to
memorize the manual. I look up certain things in it from time to time

that I don't use on a daily basis. But, that's the point. Use it as a

reference tool to find what you need. Don't read it cover to cover and

expect to remember it all. I don't think anyone is saying that.

Sandra Fouts wrote:

Well Josh. How many sighted people really read every manual,
every

detail of it, on everything they buy. And, remember all of
it!?

Most
sighted people I know would not except the answer that "it's in

the

book!" Yes, we need to do something for ourselves. But!,
most!,

people I know need help. There's nothing wrong with giving
that to

them!

Sandra Fouts

Phone Counselor
Arkansas Attorney General's Office

323 Center Street, Ste 200
Little Rock, AR

501-371-2303
Fax 501-682-8118

-----Original Message-----

From: Josh de Lioncourt
[mailto:eternia@draconisentertainment.com]

Sent: Wednesday, March 28, 2007 8:50 AM
To: gw-info@gwmicro.com

Subject: Re: using the manual

Hello all,

Unfortunately, though, you're giving the majority a benefit of
the doubt

that only a handful actually deserve. I've worked professionally
as a

vendor for access technology, a trainer for said technology, a
Jaws

script writer for Marriott International, and now a software
developer,

among other things. A huge number of people simply don't even
try with

manuals or documentation. They won't search it, they won't read
it,

often they won't even open the file.

Of course, you have those people who have genuinely tried, and
for those

we should be patient and helpful, and I'm all for that. It is
for those

people that this list is meant in part.

I also have to say that human interaction isn't a viable
argument in

this discussion, as a couple of people have posed. Reading
instructions

in an email copy and pasted from the manual is no different than
reading

it in the manual yourself. Email isn't, really, human
interaction. Phone

conversations and face-to-face discussions are, and email, alas,
doesn't

fit the bill.

-----Original Message-----
From: Mike Pietruk [mailto:pietruk@panix.com]

Sent: Tuesday, March 27, 2007 10:23 PM
To: Lisa Carmelle

Cc: gw-info@gwmicro.com
Subject: Re: using the manual

Lisa said it so well. She expresses my sentiments

almost to a tee.
There is a reason someone may pose their question on the

list; and one

of these is the manual struck out for them.
And it doesn't matter that the manual actually has the

answer as they
didn't find it there.

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