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From:
Stephen Clower <steve@gwmicro.com>Subject:
Re: Curious closure of GWConnect 2.0Date:
Sat, May 26, 2012 3:56:39 pmMichelle,
MSE typically works fine. It is possible that your settings file has
become corrupted. To see if this is the case and fix the problem, press
Windows-R to open the Run dialog, and enter
%appdata%gwconnect
.. Once open, delete everything you find and restart GWConnect. Does it
open now?
Steve
On 5/26/2012 10:55 AM, Michelle McQuigge wrote:
> Hi Steve,
>
> Thanks for floating this theory, which could very well prove correct. I'm
> running Microsoft Security Essentials at the moment. Should I temporarily
> disable the program and try reinstalling GWConnect, or is there a simpler
> sollution?
>
> Thanks for your help,
> Michelle
>
>
> -----Original Message-----
> From: Stephen Clower [mailto:steve@gwmicro.com]
> Sent: May 26, 2012 9:57 AM
> To: gw-apps@gwmicro.com
> Subject: Re: Curious closure of GWConnect 2.0
>
> Hello Michelle,
>
> It sounds like the Skype runtime is being forceably terminated. The most
> common cause of this behavior is an antivirus or malware scanner such as
> Avast, Norton, or AVG. Do you by chance have any of these installed?
>
> Steve
>
>
>
>
> On 5/25/2012 9:34 PM, Michelle McQuigge wrote:
>> Thanks Dennis. I've tried this, no luck I'm afriad.
>> Michelle
>>
>>
>> -----Original Message-----
>> From: Dennis long [mailto:dennisl1982@gmail.com]
>> Sent: May 25, 2012 8:42 PM
>> To: gw-apps@gwmicro.com
>> Subject: RE: Curious closure of GWConnect 2.0
>>
>> Try reinstalling it. Delete all logs.
>>
>> Dennis long
>> Sent from my n95 using a symbion screen reader
>>
>> -original message-
>> Subject: Curious closure of GWConnect 2.0
>> From: "Michelle McQuigge"<michelle.mcquigge@gmail.com>
>> Date: 05/25/2012 8:36 PM
>>
>> Hi to all from a Canadian newcomer to the list,
>>
>> I'm hoping one of you more experienced GWConnect users can help me out
>> with a peculiar issue that's only surfaced in the past couple of days.
>> I've only recently discovered GWConnect a couple of weeks ago and have
>> been using it quite happily since that time. After upgrading to
>> version 2.0, however, I've encountered something rather strange. When
>> the program launches, I'm confronted with the usual dialog box
>> offering me a chance to go to the GWMicro website or to click ok and
>> proceed with the application. When I click OK, however, GWConnect
>> simply closes. I've tried clicking the button every which way and even
>> recruited sighted assistance - no dice. For what it's worth, I'm using
>> Jaws 12.0. If anyone has suggestions on how to circumvent this issue,
>> I'd be most grateful - traditional Skype just doesn't cut it after the
> GWConnect experience!
>> Many thanks for your help,
>> Michelle
>>
>>
> --
> --
> Stephen Clower
> Product support specialist& App Development GW Micro, Inc. * 725 Airport
> North Office Park, Fort Wayne, IN 46825
> 260-489-3671 * gwmicro.com
--
--
Stephen Clower
Product support specialist& App Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
MSE typically works fine. It is possible that your settings file has
become corrupted. To see if this is the case and fix the problem, press
Windows-R to open the Run dialog, and enter
%appdata%gwconnect
.. Once open, delete everything you find and restart GWConnect. Does it
open now?
Steve
On 5/26/2012 10:55 AM, Michelle McQuigge wrote:
> Hi Steve,
>
> Thanks for floating this theory, which could very well prove correct. I'm
> running Microsoft Security Essentials at the moment. Should I temporarily
> disable the program and try reinstalling GWConnect, or is there a simpler
> sollution?
>
> Thanks for your help,
> Michelle
>
>
> -----Original Message-----
> From: Stephen Clower [mailto:steve@gwmicro.com]
> Sent: May 26, 2012 9:57 AM
> To: gw-apps@gwmicro.com
> Subject: Re: Curious closure of GWConnect 2.0
>
> Hello Michelle,
>
> It sounds like the Skype runtime is being forceably terminated. The most
> common cause of this behavior is an antivirus or malware scanner such as
> Avast, Norton, or AVG. Do you by chance have any of these installed?
>
> Steve
>
>
>
>
> On 5/25/2012 9:34 PM, Michelle McQuigge wrote:
>> Thanks Dennis. I've tried this, no luck I'm afriad.
>> Michelle
>>
>>
>> -----Original Message-----
>> From: Dennis long [mailto:dennisl1982@gmail.com]
>> Sent: May 25, 2012 8:42 PM
>> To: gw-apps@gwmicro.com
>> Subject: RE: Curious closure of GWConnect 2.0
>>
>> Try reinstalling it. Delete all logs.
>>
>> Dennis long
>> Sent from my n95 using a symbion screen reader
>>
>> -original message-
>> Subject: Curious closure of GWConnect 2.0
>> From: "Michelle McQuigge"<michelle.mcquigge@gmail.com>
>> Date: 05/25/2012 8:36 PM
>>
>> Hi to all from a Canadian newcomer to the list,
>>
>> I'm hoping one of you more experienced GWConnect users can help me out
>> with a peculiar issue that's only surfaced in the past couple of days.
>> I've only recently discovered GWConnect a couple of weeks ago and have
>> been using it quite happily since that time. After upgrading to
>> version 2.0, however, I've encountered something rather strange. When
>> the program launches, I'm confronted with the usual dialog box
>> offering me a chance to go to the GWMicro website or to click ok and
>> proceed with the application. When I click OK, however, GWConnect
>> simply closes. I've tried clicking the button every which way and even
>> recruited sighted assistance - no dice. For what it's worth, I'm using
>> Jaws 12.0. If anyone has suggestions on how to circumvent this issue,
>> I'd be most grateful - traditional Skype just doesn't cut it after the
> GWConnect experience!
>> Many thanks for your help,
>> Michelle
>>
>>
> --
> --
> Stephen Clower
> Product support specialist& App Development GW Micro, Inc. * 725 Airport
> North Office Park, Fort Wayne, IN 46825
> 260-489-3671 * gwmicro.com
--
--
Stephen Clower
Product support specialist& App Development
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
