The GW-Apps is geared toward discussions of Window-Eyes and GW Micro apps. Any subscriber of the GW-Apps list has the ability to post on-topic messages.
From:
Kevin Chao <kevinchao89@gmail.com>Subject:
Re: GWConnect: Several SuggestionsDate:
Tue, Apr 10, 2012 8:41:44 amSteve,
Our IT has reviewed McAffee logs (firewall, ant-virus, etc.) and has
not found any unusual activity or any entries for GWConnect or Skype
Kit. While it is possible to make exceptions to these two entries, our
IT doesn't see any reason why this would help, especially since
neither of these have been flagged.
It's back to the drawing board with this significant delayed startup.
Kevin
On 4/5/12, Stephen Clower <steve@gwmicro.com> wrote:
> Kevin,
>
> We have seen cases where McAfee and similar antivirus programs will scan
> and sometimes flag either the GWConnect or Skype Kit executables as
> being malicious. We have worked to minimize the behavior which might
> trigger such false positives for GWConnect, but the Skype Kit is outside
> our control. Are you able to make any exceptions to McAfee for either
> process? Do you notice any improvement if you disable this software (at
> least temporarily)?
>
> Steve
>
>
>
>
> On 4/5/2012 11:01 AM, Kevin Chao wrote:
>> I updated to 1.05 a few days after it was released. We are using
>> McAfee VirusScan Enterprise, Version: 8.8.00000
>>
>> Kevin
>>
>> On 4/5/12, Stephen Clower<steve@gwmicro.com> wrote:
>>> Kevin,
>>>
>>> The presence of Window-Eyes should have no effect on the startup time.
>>> When did you download and install 1.05? There was an issue which could
>>> result in lengthy startup times which was resolved in an update several
>>> hours after the initial posting. Also, which security software is
>>> installed?
>>>
>>> Steve
>>>
>>>
>>>
>>>
>>> On 4/5/2012 8:47 AM, Kevin Chao wrote:
>>>> Hi Stephen,
>>>>
>>>> Yes, I am running GC1.0.5 on a Windows 7, core i7, 4GB of RAM, and
>>>> with NVDA 2012.1. I am wondering if the long startup time only exist
>>>> for non-Window-Eyes screen reader users. I am not able to see if it’s
>>>> different with Window-Eyes as I do not own it, but do have NVDA, JAWS,
>>>> and System Access, and could certainly say that GC is slow to startup
>>>> on both my work and personal laptops with any of the screen readers
>>>> running.
>>>>
>>>> Kevin
>>>>
>>>>
>>>> On 4/4/12, Stephen Clower<steve@gwmicro.com> wrote:
>>>>> Kevin,
>>>>>
>>>>> Suggestions noted. Regarding the long startup time, you are the first
>>>>> to
>>>>> report this problem. On all of the machines we have tested, the program
>>>>> launches within seconds. Are you running the latest copy of 1.05 from
>>>>> the website?
>>>>>
>>>>>
>>>>>
>>>>> On 4/3/2012 7:34 PM, Kevin Chao wrote:
>>>>>> * GWConnect startup time should be immediate. Currently, it takes
>>>>>> nearly 2 mins to startup GWConnect, which occurs regardless of it
>>>>>> being the first session or not, which is unlike any other program,
>>>>>> especially official Skype app.
>>>>>> * auto-Update should be true update, where it shows release notes in a
>>>>>> read-only text box with options to update/install. Currently,
>>>>>> GWConnect notifies user of there being an update and directs user to
>>>>>> website, which is unlike most apps, even official Skype.
>>>>>> * Within preferences>sounds, there should be a way to turn off all
>>>>>> sounds or specific sounds. Currently, there is no way to turn off any
>>>>>> sounds, even all, which is unlike most apps, even official Skype.
>>>>>> * Within text chat box, CTRL+A should work to do a SELECT all,
>>>>>> followed by overtype or BACKSPACE/DELETE. Currently, CTRL+A dings,
>>>>>> which is not how official Skype app handles it.
>>>>>> * proper reporting of group chat titles/names. Currently, title of
>>>>>> group chat is participant names, which is not how official Skype app
>>>>>> handles it.
>>>>>> * Call custom contact, i.e. Skype Out should handle dashes,
>>>>>> parenthesis, letters, dots, etc. Currently, Skype Out only handles
>>>>>> numbers, nothing else, which is extremely limited compared to official
>>>>>> Skype app.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Kevin
>>>>>
>>>>> --
>>>>> Stephen Clower
>>>>> Product support specialist& App Development
>>>>> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
>>>>> 260-489-3671 * gwmicro.com
>>>>>
>>>
>>> --
>>> Stephen Clower
>>> Product support specialist& App Development
>>> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
>>> 260-489-3671 * gwmicro.com
>>>
>
> --
> Stephen Clower
> Product support specialist & App Development
> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
> 260-489-3671 * gwmicro.com
>
Our IT has reviewed McAffee logs (firewall, ant-virus, etc.) and has
not found any unusual activity or any entries for GWConnect or Skype
Kit. While it is possible to make exceptions to these two entries, our
IT doesn't see any reason why this would help, especially since
neither of these have been flagged.
It's back to the drawing board with this significant delayed startup.
Kevin
On 4/5/12, Stephen Clower <steve@gwmicro.com> wrote:
> Kevin,
>
> We have seen cases where McAfee and similar antivirus programs will scan
> and sometimes flag either the GWConnect or Skype Kit executables as
> being malicious. We have worked to minimize the behavior which might
> trigger such false positives for GWConnect, but the Skype Kit is outside
> our control. Are you able to make any exceptions to McAfee for either
> process? Do you notice any improvement if you disable this software (at
> least temporarily)?
>
> Steve
>
>
>
>
> On 4/5/2012 11:01 AM, Kevin Chao wrote:
>> I updated to 1.05 a few days after it was released. We are using
>> McAfee VirusScan Enterprise, Version: 8.8.00000
>>
>> Kevin
>>
>> On 4/5/12, Stephen Clower<steve@gwmicro.com> wrote:
>>> Kevin,
>>>
>>> The presence of Window-Eyes should have no effect on the startup time.
>>> When did you download and install 1.05? There was an issue which could
>>> result in lengthy startup times which was resolved in an update several
>>> hours after the initial posting. Also, which security software is
>>> installed?
>>>
>>> Steve
>>>
>>>
>>>
>>>
>>> On 4/5/2012 8:47 AM, Kevin Chao wrote:
>>>> Hi Stephen,
>>>>
>>>> Yes, I am running GC1.0.5 on a Windows 7, core i7, 4GB of RAM, and
>>>> with NVDA 2012.1. I am wondering if the long startup time only exist
>>>> for non-Window-Eyes screen reader users. I am not able to see if it’s
>>>> different with Window-Eyes as I do not own it, but do have NVDA, JAWS,
>>>> and System Access, and could certainly say that GC is slow to startup
>>>> on both my work and personal laptops with any of the screen readers
>>>> running.
>>>>
>>>> Kevin
>>>>
>>>>
>>>> On 4/4/12, Stephen Clower<steve@gwmicro.com> wrote:
>>>>> Kevin,
>>>>>
>>>>> Suggestions noted. Regarding the long startup time, you are the first
>>>>> to
>>>>> report this problem. On all of the machines we have tested, the program
>>>>> launches within seconds. Are you running the latest copy of 1.05 from
>>>>> the website?
>>>>>
>>>>>
>>>>>
>>>>> On 4/3/2012 7:34 PM, Kevin Chao wrote:
>>>>>> * GWConnect startup time should be immediate. Currently, it takes
>>>>>> nearly 2 mins to startup GWConnect, which occurs regardless of it
>>>>>> being the first session or not, which is unlike any other program,
>>>>>> especially official Skype app.
>>>>>> * auto-Update should be true update, where it shows release notes in a
>>>>>> read-only text box with options to update/install. Currently,
>>>>>> GWConnect notifies user of there being an update and directs user to
>>>>>> website, which is unlike most apps, even official Skype.
>>>>>> * Within preferences>sounds, there should be a way to turn off all
>>>>>> sounds or specific sounds. Currently, there is no way to turn off any
>>>>>> sounds, even all, which is unlike most apps, even official Skype.
>>>>>> * Within text chat box, CTRL+A should work to do a SELECT all,
>>>>>> followed by overtype or BACKSPACE/DELETE. Currently, CTRL+A dings,
>>>>>> which is not how official Skype app handles it.
>>>>>> * proper reporting of group chat titles/names. Currently, title of
>>>>>> group chat is participant names, which is not how official Skype app
>>>>>> handles it.
>>>>>> * Call custom contact, i.e. Skype Out should handle dashes,
>>>>>> parenthesis, letters, dots, etc. Currently, Skype Out only handles
>>>>>> numbers, nothing else, which is extremely limited compared to official
>>>>>> Skype app.
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Kevin
>>>>>
>>>>> --
>>>>> Stephen Clower
>>>>> Product support specialist& App Development
>>>>> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
>>>>> 260-489-3671 * gwmicro.com
>>>>>
>>>
>>> --
>>> Stephen Clower
>>> Product support specialist& App Development
>>> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
>>> 260-489-3671 * gwmicro.com
>>>
>
> --
> Stephen Clower
> Product support specialist & App Development
> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
> 260-489-3671 * gwmicro.com
>
