The GW-Apps is geared toward discussions of Window-Eyes and GW Micro apps. Any subscriber of the GW-Apps list has the ability to post on-topic messages.
From:
Aaron Smith <aaron@gwmicro.com>Subject:
Re: regarding tech support for GWSocialEyesDate:
Tue, Oct 1, 2013 2:49:44 pmThis is a multi-part message in MIME format.
--------------000503050800080303090909
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
What everyone else says is accurate. Other projects, such as Window-Eyes
itself, take precedence over other projects. While the Window-Eyes
developers aren't involved with our other apps, our app developers are
often involved with Window-Eyes. We also handle support for all
products, both via email and phone all day long. In addition, we support
and maintain all Window-Eyes apps. Plus there are several internal
projects related to both customers, and just being a business. Not to
mention I had a doctor's appointment today. :)
So, right now, although there are annoyances and issues that need to be
addressed, SocialEyes is, for the most part, working well for people.
Well enough that we can push resources around to other projects that
need to be finished by certain dates and times. Once those projects are
complete, resources will come back 'round to SocialEyes.
Rest assured that I have documented all issues. Where I've needed
clarification, I've asked for it. And when I'm able, I'll release an
updated version.
If it makes you feel any better, Facebook are introducing changes in the
very near future that have the potential to break existing functionality
(they're great at that). So an update may be on the horizon sooner than
we all plan.
Aaron
On 9/30/2013 10:32 PM, Geovanni Bahena wrote:
> Hello all,
>
> It's been weeks since I have seen a member of the GW Micro staff
> respond to any of the messages regarding GWSocialEyes. I guess my
> question is, what, if any support do we get? Please understand that
> I'm not trying to trash talk or anything. I'm simpley trying to
> understand. is the list so we can help each other? Thanks in advance.
--
Aaron Smith
Web Development * App Development * Product Support Specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
--------------000503050800080303090909
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
<html>
<head>
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
<link href="chrome://translator/skin/floatingPanel.css"
type="text/css" rel="stylesheet">
</head>
<body text="#000000" bgcolor="#FFFFFF">
What everyone else says is accurate. Other projects, such as
Window-Eyes itself, take precedence over other projects. While the
Window-Eyes developers aren't involved with our other apps, our app
developers are often involved with Window-Eyes. We also handle
support for all products, both via email and phone all day long. In
addition, we support and maintain all Window-Eyes apps. Plus there
are several internal projects related to both customers, and just
being a business. Not to mention I had a doctor's appointment today.
:)<br>
<br>
So, right now, although there are annoyances and issues that need to
be addressed, SocialEyes is, for the most part, working well for
people. Well enough that we can push resources around to other
projects that need to be finished by certain dates and times. Once
those projects are complete, resources will come back 'round to
SocialEyes. <br>
<br>
Rest assured that I have documented all issues. Where I've needed
clarification, I've asked for it. And when I'm able, I'll release an
updated version. <br>
<br>
If it makes you feel any better, Facebook are introducing changes in
the very near future that have the potential to break existing
functionality (they're great at that). So an update may be on the
horizon sooner than we all plan.<br>
<br>
Aaron<br>
<br>
<br>
<div class="moz-cite-prefix">On 9/30/2013 10:32 PM, Geovanni Bahena
wrote:<br>
</div>
<blockquote cite="mid:524A3451.9040101@gmail.com" type="cite">Hello
all,
<br>
<br>
It's been weeks since I have seen a member of the GW Micro staff
respond to any of the messages regarding GWSocialEyes. I guess my
question is, what, if any support do we get? Please understand
that I'm not trying to trash talk or anything. I'm simpley trying
to understand. is the list so we can help each other? Thanks in
advance.
<br>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Aaron Smith
Web Development * App Development * Product Support Specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.</pre>
<div style="bottom: auto; left: 857px; right: auto; top: 78px;
display: none;" class="translator-theme-default"
id="translator-floating-panel">
<div title="Click to translate"
id="translator-floating-panel-button"></div>
</div>
</body>
</html>
--------------000503050800080303090909--
--------------000503050800080303090909
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit
What everyone else says is accurate. Other projects, such as Window-Eyes
itself, take precedence over other projects. While the Window-Eyes
developers aren't involved with our other apps, our app developers are
often involved with Window-Eyes. We also handle support for all
products, both via email and phone all day long. In addition, we support
and maintain all Window-Eyes apps. Plus there are several internal
projects related to both customers, and just being a business. Not to
mention I had a doctor's appointment today. :)
So, right now, although there are annoyances and issues that need to be
addressed, SocialEyes is, for the most part, working well for people.
Well enough that we can push resources around to other projects that
need to be finished by certain dates and times. Once those projects are
complete, resources will come back 'round to SocialEyes.
Rest assured that I have documented all issues. Where I've needed
clarification, I've asked for it. And when I'm able, I'll release an
updated version.
If it makes you feel any better, Facebook are introducing changes in the
very near future that have the potential to break existing functionality
(they're great at that). So an update may be on the horizon sooner than
we all plan.
Aaron
On 9/30/2013 10:32 PM, Geovanni Bahena wrote:
> Hello all,
>
> It's been weeks since I have seen a member of the GW Micro staff
> respond to any of the messages regarding GWSocialEyes. I guess my
> question is, what, if any support do we get? Please understand that
> I'm not trying to trash talk or anything. I'm simpley trying to
> understand. is the list so we can help each other? Thanks in advance.
--
Aaron Smith
Web Development * App Development * Product Support Specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.
--------------000503050800080303090909
Content-Type: text/html; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit
<html>
<head>
<meta content="text/html; charset=ISO-8859-1"
http-equiv="Content-Type">
<link href="chrome://translator/skin/floatingPanel.css"
type="text/css" rel="stylesheet">
</head>
<body text="#000000" bgcolor="#FFFFFF">
What everyone else says is accurate. Other projects, such as
Window-Eyes itself, take precedence over other projects. While the
Window-Eyes developers aren't involved with our other apps, our app
developers are often involved with Window-Eyes. We also handle
support for all products, both via email and phone all day long. In
addition, we support and maintain all Window-Eyes apps. Plus there
are several internal projects related to both customers, and just
being a business. Not to mention I had a doctor's appointment today.
:)<br>
<br>
So, right now, although there are annoyances and issues that need to
be addressed, SocialEyes is, for the most part, working well for
people. Well enough that we can push resources around to other
projects that need to be finished by certain dates and times. Once
those projects are complete, resources will come back 'round to
SocialEyes. <br>
<br>
Rest assured that I have documented all issues. Where I've needed
clarification, I've asked for it. And when I'm able, I'll release an
updated version. <br>
<br>
If it makes you feel any better, Facebook are introducing changes in
the very near future that have the potential to break existing
functionality (they're great at that). So an update may be on the
horizon sooner than we all plan.<br>
<br>
Aaron<br>
<br>
<br>
<div class="moz-cite-prefix">On 9/30/2013 10:32 PM, Geovanni Bahena
wrote:<br>
</div>
<blockquote cite="mid:524A3451.9040101@gmail.com" type="cite">Hello
all,
<br>
<br>
It's been weeks since I have seen a member of the GW Micro staff
respond to any of the messages regarding GWSocialEyes. I guess my
question is, what, if any support do we get? Please understand
that I'm not trying to trash talk or anything. I'm simpley trying
to understand. is the list so we can help each other? Thanks in
advance.
<br>
</blockquote>
<br>
<pre class="moz-signature" cols="72">--
Aaron Smith
Web Development * App Development * Product Support Specialist
GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
260-489-3671 * gwmicro.com
To insure that you receive proper support, please include all past
correspondence (where applicable), and any relevant information
pertinent to your situation when submitting a problem report to the GW
Micro Technical Support Team.</pre>
<div style="bottom: auto; left: 857px; right: auto; top: 78px;
display: none;" class="translator-theme-default"
id="translator-floating-panel">
<div title="Click to translate"
id="translator-floating-panel-button"></div>
</div>
</body>
</html>
--------------000503050800080303090909--
