From:

 "Brent Harding" <brent@hostany.net>

Subject:

 Re: SocialEyes Outage

Date:

 Mon, Sep 9, 2013 7:16:51 pm

I ended up uninstalling and reinstalling, even tried to delete most traces.
I even went as far as unauthorizing it on FB, but now it's all good again.

----- Original Message -----
From: "Chris Skarstad" <rascal0826@verizon.net>
To: <gw-apps@gwmicro.com>
Sent: Monday, September 09, 2013 11:09 AM
Subject: Re: SocialEyes Outage


> Hi. I think Jay came up with some really excellent ideas in his post going
> over the problem and the whole summary. I do think some kind of error
> message after a time would be good, and also some kind of error reporting
> mechanism should be added in too, after all not everyone is computer-savvy
> enough to realize that it's a real problem with just social-eyes itself. I
> remember reading a couple emails from people who thought it was something
> wrong with their pc, and other folks even uninstalled and re-installed it,
> thinking it was on their end, which it wasn't. In this case, it was on
> GW's end, and it's important that the users know that from the get-go so
> they won't spend all kinds of time worrying wether they did something
> wrong, or thinking their computer is at fault.
> I'm glad Social-eyes works again. Yay!
>
>
>
>
> On 9/9/2013 11:43 AM, John wrote:
>> Just as I and a few others thought.
>> And server issues on your end, I take it.
>>
>>
>> -----Original Message-----
>> From: Aaron Smith [mailto:aaron@gwmicro.com]
>> Sent: Monday, September 09, 2013 11:41 AM
>> To: gw-apps@gwmicro.com
>> Subject: Re: SocialEyes Outage
>>
>>
>> It was server issue. We'll do what we can to minimize these types of
>> issues in the future.
>>
>> Thanks,
>>
>> Aaron
>>
>> On 9/9/2013 11:00 AM, Jared Rimer wrote:
>>> What caused the issue, and hopefully things could be put in place so
>>> we are told what was up? I surely couldn't make sense of the error
>>> S.E. was giving me, and thats the first place I looked Saturday
>>> morning. I logged in Friday evening, but my last status was at 6:40
>>> PM on 9/6 maybe because I logged out for dinner and never bothered to
>>> log in till Saturday morning.
>>>
>>> On 9/9/2013 6:04 AM, Aaron Smith wrote:
>>>> Greetings,
>>>>
>>>> We apologize for the inability to connect to Facebook via SocialEyes
>>>> over the weekend. The issue has been resolved, and you should be able
>>>> to log in successfully now. If you already have SocialEyes running,
>>>> you'll need to close it, and then re-launch it.
>>>>
>>>> Thanks,
>>>>
>>>> Aaron
>>>>
>
>