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From:
Chris Skarstad <rascal0826@verizon.net>Subject:
Re: New Social Eyes Not Updating Status'Date:
Fri, Jul 19, 2013 4:38:11 pmThanks, Aaron
I'm very glad you guys added that keystroke in there.
Also many apologies if my last post sounded at all ungreatful. The fact
that you guys posted an update with a temporary fix goes to show you
guys really are listening. I wonder what's causing the updates to not
come in like they did in previous versions? I guess that's the million
dollar question.
On 7/19/2013 4:30 PM, Aaron Smith wrote:
> Remember, the details of the update are on the SocialEyes app page:
>
>
> Version 1.0.0.148
>
> 7/19/2013 4:13:45 PM
>
> * Fixed the problem of the "more" option not working.
> * Added Control-F5 to do a "hard" refresh on the status list. This
> will help work around the issue of not getting automatic updates
> by providing a way to get manual updates while we work on the
> automatic issue.
>
> Clearly we want the automatic update process to work. We can't go back
> to the existing method, because that was causing too many API calls,
> which caused throttling, which caused you to not be able to log in at
> a certain point. If we keep going down that path, they will ban
> SocialEyes completely. So we'll work with them in tweaking the new
> method, and come up with a final solution. We just need to get it some
> time.
>
> Thanks,
>
> Aaron
>
> On 7/19/2013 4:22 PM, Chris Skarstad wrote:
>>
>>
>> I just installed the newest update as of just after 4:15 pm eastern.
>> After launching it I did hear one status update come through, but it
>> seems to still have the problem of not updating after that. Is there
>> a way we can force an update of statuses?
>>
>> I think if we're going to have this program that the functionality we
>> had before should still work.
>> I hope i'm making sense here. It's been a long day for
>> me. :)
>>
>> On 7/19/2013 3:04 PM, Aaron Smith wrote:
>>> Out of curiosity, what if you post to your own wall. Does it show up
>>> after a minute or so? It looks like the real time updates are
>>> working for your own posts, but not for other posts.
>>>
>>> Thanks,
>>>
>>> Aaron
>>>
>>> On 7/19/2013 2:46 PM, Chris Skarstad wrote:
>>>> Hi
>>>> Word for word the exact same thing is happening here. I'm not
>>>> getting any status updates coming in, and I'm not able to update my
>>>> status. I also logged out and back in. This started after i
>>>> installed the latest update released today. Ever since then,
>>>> Social-eyes has been running, but not doing much of anything.
>>>>
>>>>
>>>> Thanks guys.
>>>>
>>>>
>>>> On 7/19/2013 2:29 PM, Donnie Parrett wrote:
>>>>> Aaron, I just sent you my log file. I hope you will be able to get
>>>>> it.
>>>>>
>>>>> -----Original Message-----
>>>>> From: Aaron Smith [mailto:aaron@gwmicro.com]
>>>>> Sent: Friday, July 19, 2013 2:19 PM
>>>>> To: gw-apps@gwmicro.com
>>>>> Subject: Re: New Social Eyes Not Updating Status'
>>>>>
>>>>> Hi, Jay.
>>>>>
>>>>> You did explicitly log out, and then back in, right?
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Aaron
>>>>>
>>>>> On 7/19/2013 2:11 PM, Macarty, Jay {PBSG} wrote:
>>>>>> From what I can tell, so far, I can't update my own status. At
>>>>>> least,
>>>>> when I do, I'm not seeing it reflected anywhere. That's in
>>>>> addition to my
>>>>> "here too" about the status feed not getting updated. I'll have to
>>>>> touch
>>>>> base with some of my friends directly and see if they are seeing
>>>>> my status
>>>>> updates or comments but I'm not seeing them reflected in the
>>>>> listing when I
>>>>> try to post them.
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: Chris H [mailto:christopherh40@gmail.com]
>>>>>> Sent: Friday, July 19, 2013 1:07 PM
>>>>>> To: gw-apps@gwmicro.com
>>>>>> Subject: Re: New Social Eyes Not Updating Status'
>>>>>>
>>>>>> Oh, now I've read it properly, I might be experiencing the same
>>>>>> problem.
>>>>>> Sorry, I thought you meant you are unable to update your own
>>>>>> status! Lol!
>>>>>>
>>>>>> On 19/07/2013 18:54, Macarty, Jay {PBSG} wrote:
>>>>>>> Here too.
>>>>>>>
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Donnie Parrett [mailto:deparrett@prtcnet.org]
>>>>>>> Sent: Friday, July 19, 2013 12:53 PM
>>>>>>> To: gw-apps@gwmicro.com
>>>>>>> Subject: RE: New Social Eyes Not Updating Status'
>>>>>>>
>>>>>>> That's exactly the same thing that is happening to me.
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Doug Schalk [mailto:dps1207@gmail.com]
>>>>>>> Sent: Friday, July 19, 2013 1:51 PM
>>>>>>> To: gw-apps@gwmicro.com
>>>>>>> Subject: Re: New Social Eyes Not Updating Status'
>>>>>>>
>>>>>>> On 7/19/2013 1:19 PM, Donnie Parrett wrote:
>>>>>>>> Since receiving the new update this morning I am not getting any
>>>>>>>> updates
>>>>>>> of
>>>>>>>> status'.
>>>>>>>>
>>>>>>> I have been seeing the same thing. When I first load Socialeyes, it
>>>>> updates as expected. However, it doesn't appear to get any new
>>>>> statuses
>>>>> after it first starts. I thought my feed was a little quiet so I
>>>>> exited and
>>>>> relaunched Socialeyes and got a bunch of status updates that I hadn't
>>>>> previously seen. At the time of this writing, I have had the app
>>>>> opened for
>>>>> nearly an hour and a half without a single status update. My
>>>>> friends share
>>>>> way too many photos and stuff for this to be normal, lol.
>>>>>>> .
>>>>>>>
>>>>> --
>>>>> Aaron Smith
>>>>> Web Development * App Development * Product Support Specialist GW
>>>>> Micro,
>>>>> Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
>>>>> 260-489-3671 * gwmicro.com
>>>>>
>>>>> To insure that you receive proper support, please include all past
>>>>> correspondence (where applicable), and any relevant information
>>>>> pertinent to
>>>>> your situation when submitting a problem report to the GW Micro
>>>>> Technical
>>>>> Support Team.
>>>>>
>>>>>
>>>
>
> --
> Aaron Smith
> Web Development * App Development * Product Support Specialist
> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
> 260-489-3671 * gwmicro.com
>
> To insure that you receive proper support, please include all past
> correspondence (where applicable), and any relevant information
> pertinent to your situation when submitting a problem report to the GW
> Micro Technical Support Team.
I'm very glad you guys added that keystroke in there.
Also many apologies if my last post sounded at all ungreatful. The fact
that you guys posted an update with a temporary fix goes to show you
guys really are listening. I wonder what's causing the updates to not
come in like they did in previous versions? I guess that's the million
dollar question.
On 7/19/2013 4:30 PM, Aaron Smith wrote:
> Remember, the details of the update are on the SocialEyes app page:
>
>
> Version 1.0.0.148
>
> 7/19/2013 4:13:45 PM
>
> * Fixed the problem of the "more" option not working.
> * Added Control-F5 to do a "hard" refresh on the status list. This
> will help work around the issue of not getting automatic updates
> by providing a way to get manual updates while we work on the
> automatic issue.
>
> Clearly we want the automatic update process to work. We can't go back
> to the existing method, because that was causing too many API calls,
> which caused throttling, which caused you to not be able to log in at
> a certain point. If we keep going down that path, they will ban
> SocialEyes completely. So we'll work with them in tweaking the new
> method, and come up with a final solution. We just need to get it some
> time.
>
> Thanks,
>
> Aaron
>
> On 7/19/2013 4:22 PM, Chris Skarstad wrote:
>>
>>
>> I just installed the newest update as of just after 4:15 pm eastern.
>> After launching it I did hear one status update come through, but it
>> seems to still have the problem of not updating after that. Is there
>> a way we can force an update of statuses?
>>
>> I think if we're going to have this program that the functionality we
>> had before should still work.
>> I hope i'm making sense here. It's been a long day for
>> me. :)
>>
>> On 7/19/2013 3:04 PM, Aaron Smith wrote:
>>> Out of curiosity, what if you post to your own wall. Does it show up
>>> after a minute or so? It looks like the real time updates are
>>> working for your own posts, but not for other posts.
>>>
>>> Thanks,
>>>
>>> Aaron
>>>
>>> On 7/19/2013 2:46 PM, Chris Skarstad wrote:
>>>> Hi
>>>> Word for word the exact same thing is happening here. I'm not
>>>> getting any status updates coming in, and I'm not able to update my
>>>> status. I also logged out and back in. This started after i
>>>> installed the latest update released today. Ever since then,
>>>> Social-eyes has been running, but not doing much of anything.
>>>>
>>>>
>>>> Thanks guys.
>>>>
>>>>
>>>> On 7/19/2013 2:29 PM, Donnie Parrett wrote:
>>>>> Aaron, I just sent you my log file. I hope you will be able to get
>>>>> it.
>>>>>
>>>>> -----Original Message-----
>>>>> From: Aaron Smith [mailto:aaron@gwmicro.com]
>>>>> Sent: Friday, July 19, 2013 2:19 PM
>>>>> To: gw-apps@gwmicro.com
>>>>> Subject: Re: New Social Eyes Not Updating Status'
>>>>>
>>>>> Hi, Jay.
>>>>>
>>>>> You did explicitly log out, and then back in, right?
>>>>>
>>>>> Thanks,
>>>>>
>>>>> Aaron
>>>>>
>>>>> On 7/19/2013 2:11 PM, Macarty, Jay {PBSG} wrote:
>>>>>> From what I can tell, so far, I can't update my own status. At
>>>>>> least,
>>>>> when I do, I'm not seeing it reflected anywhere. That's in
>>>>> addition to my
>>>>> "here too" about the status feed not getting updated. I'll have to
>>>>> touch
>>>>> base with some of my friends directly and see if they are seeing
>>>>> my status
>>>>> updates or comments but I'm not seeing them reflected in the
>>>>> listing when I
>>>>> try to post them.
>>>>>>
>>>>>> -----Original Message-----
>>>>>> From: Chris H [mailto:christopherh40@gmail.com]
>>>>>> Sent: Friday, July 19, 2013 1:07 PM
>>>>>> To: gw-apps@gwmicro.com
>>>>>> Subject: Re: New Social Eyes Not Updating Status'
>>>>>>
>>>>>> Oh, now I've read it properly, I might be experiencing the same
>>>>>> problem.
>>>>>> Sorry, I thought you meant you are unable to update your own
>>>>>> status! Lol!
>>>>>>
>>>>>> On 19/07/2013 18:54, Macarty, Jay {PBSG} wrote:
>>>>>>> Here too.
>>>>>>>
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Donnie Parrett [mailto:deparrett@prtcnet.org]
>>>>>>> Sent: Friday, July 19, 2013 12:53 PM
>>>>>>> To: gw-apps@gwmicro.com
>>>>>>> Subject: RE: New Social Eyes Not Updating Status'
>>>>>>>
>>>>>>> That's exactly the same thing that is happening to me.
>>>>>>>
>>>>>>> -----Original Message-----
>>>>>>> From: Doug Schalk [mailto:dps1207@gmail.com]
>>>>>>> Sent: Friday, July 19, 2013 1:51 PM
>>>>>>> To: gw-apps@gwmicro.com
>>>>>>> Subject: Re: New Social Eyes Not Updating Status'
>>>>>>>
>>>>>>> On 7/19/2013 1:19 PM, Donnie Parrett wrote:
>>>>>>>> Since receiving the new update this morning I am not getting any
>>>>>>>> updates
>>>>>>> of
>>>>>>>> status'.
>>>>>>>>
>>>>>>> I have been seeing the same thing. When I first load Socialeyes, it
>>>>> updates as expected. However, it doesn't appear to get any new
>>>>> statuses
>>>>> after it first starts. I thought my feed was a little quiet so I
>>>>> exited and
>>>>> relaunched Socialeyes and got a bunch of status updates that I hadn't
>>>>> previously seen. At the time of this writing, I have had the app
>>>>> opened for
>>>>> nearly an hour and a half without a single status update. My
>>>>> friends share
>>>>> way too many photos and stuff for this to be normal, lol.
>>>>>>> .
>>>>>>>
>>>>> --
>>>>> Aaron Smith
>>>>> Web Development * App Development * Product Support Specialist GW
>>>>> Micro,
>>>>> Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
>>>>> 260-489-3671 * gwmicro.com
>>>>>
>>>>> To insure that you receive proper support, please include all past
>>>>> correspondence (where applicable), and any relevant information
>>>>> pertinent to
>>>>> your situation when submitting a problem report to the GW Micro
>>>>> Technical
>>>>> Support Team.
>>>>>
>>>>>
>>>
>
> --
> Aaron Smith
> Web Development * App Development * Product Support Specialist
> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
> 260-489-3671 * gwmicro.com
>
> To insure that you receive proper support, please include all past
> correspondence (where applicable), and any relevant information
> pertinent to your situation when submitting a problem report to the GW
> Micro Technical Support Team.
