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From:
Terra Peterson <terralee9@live.com>Subject:
Re: A few socialeyes questionsDate:
Wed, Jul 10, 2013 4:53:25 pmI had a similar experience. Below is what i sent to support.
Hello,
I just purchased social eyes and tried to get it set up. I kerp getting a window that says use reading keys to read text. In this window it tells me there was sn error downloading social eyes. Somehow I did manage to get it installed once, but the activation did not work. Note that I did follow directions and downloaded and installed the auth prior to social eyes. I went to about and my serial number was there. I uninstalled both the auth and social eyes and reinstalled auth with no problem. I am not able to get social eyes to download properly. It keeps giving same error as before but this time will not let me bypass and download and install social eyes. My order email is below for you in case you need it.
Thanks for any help with this.
Terra Peterson
Sent from my iPod Touch 5
TerraLee
Check out www.blindcafe.net it's a great chat community where you can make new friends, play games, etc. there's something for everyone!
Facebook - www.facebook.com/teleep
Skype - terralee.peterson
On Jul 10, 2013, at 4:41 PM, "Aaron Smith" <aaron@gwmicro.com> wrote:
> Hi, Chris.
>
> That usually means the download didn't complete correctly. I would try again.
>
> Thanks,
>
> Aaron
>
> On 7/10/2013 4:32 PM, Chris Skarstad wrote:
>> Hi Aaron
>> I just put in an order for Social-eyes and I downloaded the auth file for it ok, but when I went to download the social-eyes program file it says invalad app?
>> Any thoughts?
>>
>> Thanks.
>>
>>
>> On 7/10/2013 4:18 PM, Aaron Smith wrote:
>>> Hi, Jed.
>>>
>>> You're email seems to be empty.
>>>
>>> Thanks,
>>>
>>> Aaron
>>>
>>> On 7/10/2013 4:17 PM, Jed Barton wrote:
>
> --
> Aaron Smith
> Web Development * App Development * Product Support Specialist
> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
> 260-489-3671 * gwmicro.com
>
> To insure that you receive proper support, please include all past
> correspondence (where applicable), and any relevant information
> pertinent to your situation when submitting a problem report to the GW
> Micro Technical Support Team.
>
Hello,
I just purchased social eyes and tried to get it set up. I kerp getting a window that says use reading keys to read text. In this window it tells me there was sn error downloading social eyes. Somehow I did manage to get it installed once, but the activation did not work. Note that I did follow directions and downloaded and installed the auth prior to social eyes. I went to about and my serial number was there. I uninstalled both the auth and social eyes and reinstalled auth with no problem. I am not able to get social eyes to download properly. It keeps giving same error as before but this time will not let me bypass and download and install social eyes. My order email is below for you in case you need it.
Thanks for any help with this.
Terra Peterson
Sent from my iPod Touch 5
TerraLee
Check out www.blindcafe.net it's a great chat community where you can make new friends, play games, etc. there's something for everyone!
Facebook - www.facebook.com/teleep
Skype - terralee.peterson
On Jul 10, 2013, at 4:41 PM, "Aaron Smith" <aaron@gwmicro.com> wrote:
> Hi, Chris.
>
> That usually means the download didn't complete correctly. I would try again.
>
> Thanks,
>
> Aaron
>
> On 7/10/2013 4:32 PM, Chris Skarstad wrote:
>> Hi Aaron
>> I just put in an order for Social-eyes and I downloaded the auth file for it ok, but when I went to download the social-eyes program file it says invalad app?
>> Any thoughts?
>>
>> Thanks.
>>
>>
>> On 7/10/2013 4:18 PM, Aaron Smith wrote:
>>> Hi, Jed.
>>>
>>> You're email seems to be empty.
>>>
>>> Thanks,
>>>
>>> Aaron
>>>
>>> On 7/10/2013 4:17 PM, Jed Barton wrote:
>
> --
> Aaron Smith
> Web Development * App Development * Product Support Specialist
> GW Micro, Inc. * 725 Airport North Office Park, Fort Wayne, IN 46825
> 260-489-3671 * gwmicro.com
>
> To insure that you receive proper support, please include all past
> correspondence (where applicable), and any relevant information
> pertinent to your situation when submitting a problem report to the GW
> Micro Technical Support Team.
>
